Questions, comments, or need more information?

Is your question not answered on one of our information pages, or is something not entirely clear? Email us at service@jibushop.com . Please include your name, phone number, and city. If you are requesting after-sales service, please share photos of the product.

Customer service - Opening hours:
Monday to Friday from 9am to 5pm
Saturday from 10am to 6pm
Sunday closed.

Customer service will respond within 48 hours, excluding holidays.

Frequently Asked Questions:
Q: How long will it take to receive my package?
A: Please note that we need 1 to 3 days on average to process your order before shipping it. Rest assured, we are doing our best to get your order to you as quickly as possible! Once your order has shipped, depending on your country or region, the estimated delivery time is between 5 and 10 days. Please be aware that holidays may impact delivery times.

Q: What is the return policy?
A: After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 30 days from the date we receive your item for us to process your return or exchange.

Q: How can I contact you about my order?
A: You can contact us by email at service@jibushop.com or by using the form found on this page.